Planit Guarantee
Our PLAN-IT Guarantee is a unique fall-back protection provided by no other trade-introducer business in the UK. The Guarantee is there to protect our Subscribers from unforeseen circumstances on a project where our Subscriber client is unhappy with the nature and quality of the work.
The guarantee operates in a layered set of rules that our Guaranteed Suppliers must comply with. The first is the selection criteria:
To be appointed to our panel our Guaranteed Suppliers must pass the selection criteria including providing references, copies of insurance, length of experience and trade certificates.
- The guarantee contract, signed by the client and the supplier, contains a compulsory requirement for evidence to be produced to support any dispute. Standard dispute resolution clauses are included to ensure most problems are resolved without recourse to lawyers.
- The third element is the Insurance-backed element we provide to cover the instances where the contract to provide services between our ‘Guaranteed’ service supplier and the homeowner has ended in dispute. We will provide the homeowner with a solicitor if the dispute cannot be amicably resolved between the parties and the homeowner is seeking redress for ascertained losses. On rare occasions, a litigation solicitor will be required to ensure the best outcome for our subscriber customer. The insurance provides for a maximum sum of £10,000 in legal fees. This guaranteed contract will be signed by all of our Guaranteed Suppliers as standard and will sit alongside their own Ts & Cs.